Cellar Sense
AI Wine Companion
Support

How Can We Help?

Get answers and reach out to our team.

Frequently Asked Questions

How does the AI sommelier work?

Cellar Sense uses Google's Gemini AI to answer your wine questions. When you type a question, it's sent to our secure server, processed by Gemini, and the answer is returned to you. Conversations are not stored on our servers.

How does the wine menu scanner work?

You take a photo or select an image of a wine list. The image is analyzed by Gemini's vision AI to read the wines on the menu, and our AI sommelier picks the top 3 recommendations for you.

What is included in Premium?

Premium unlocks your personal wine Cellar (add wines with ratings and tasting notes), full Tasting History (saved sommelier conversations and menu scans), and bookmark support for AI responses.

Where is my cellar data stored?

All cellar entries, history, and preferences are stored locally on your device using secure storage. Your data is never uploaded to our servers.

How do I restore my Premium purchase?

If you reinstall the app or get a new device, your Premium status may not transfer automatically. Please contact our support team at the email below and we'll help restore your access.

The scanner isn't working — what do I do?

Make sure the wine list is well-lit and in focus. The scanner works best with clearly printed text. If the image is too blurry or dark, try the "Type menu manually" option instead. Also ensure you have granted Camera or Photo Library permissions in your device Settings.

The AI gave me an incorrect recommendation — what should I do?

AI recommendations are suggestions based on general wine knowledge and may not account for personal taste or regional availability. We recommend always asking a wine professional for personalized advice. If you notice a factual error, please let us know via email.

Contact Support

Can't find what you're looking for? Our team is happy to help.

Email: txtstudioowner@gmail.com

We aim to respond within 1–2 business days.

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